FAQ

Arattai was built by the creators at Zoho. Our 10+ years of experience in building communication and collaboration apps for enterprises was leveraged to deliver this app. This is on top of Zoho Corporation's industry-leading commitment to user privacy.

Android and iOS apps are available in their respective app stores and are accessible to everyone.

Here are some major points that set Arattai apart from other apps on the market:

1. At Arattai, we don't share your data with any third-party service providers. Your data is safe, as we have a strong focus on user privacy.
2. Arattai is a cloud-based messenger and supports seamless syncing. You can access your messages from several devices at once, unlike with an app like WhatsApp.
3. Arattai supports groups of up to 500 participants, audio/video calls, message reactions, disappearing messages, a doc scanner, and much more.

A max of 500 active members can be in one group.

• Group owners have all the rights of an admin. They cannot be removed by anyone and will remain unless they exit the group. Only the owner has the power to remove or demote an admin as a member of a group.
• Admins get to control participants from updating group info, sending messages, adding participants, allowing forwarded messages, pinning a message, and adding reactions.

A group can have a max of 50 admins.

In the Arattai app

• Go to Settings -> Notifications -> Turn on notifications
• Ensure that Do Not Disturb (DND mode) is turned off.

On the device

• Click Settings -> Arattai -> Allow notifications

Some users have reported issues with real-time notifications on their Android smartphones. Some Android smartphone manufacturers optimize battery use for all apps by blocking background services to conserve power and extend battery life. Arattai cannot display a notification when its background service is stopped, as this is a device-specific setting.

To fix this, you need to change a few settings on your Android smartphone:

1. Enable auto-start for the Arattai app
2. Enable notifications for the app
3. Allow access for the app to run in the background

Up to 50 reactions can be on one message.

No, you cannot send SMSes or MMSes in Arattai.

All the data is encrypted at storage. As of now, we don't have end-to-end encryption, but that's something we're currently working hard on.

Once enabled, new messages sent and received in the individual or group chat will disappear after 30 minutes. There won't be any trace of those messages on the server afterward.

You can have up to 6 participants in a group video call.

No, all calls are over the internet. An active internet connection is all that is needed to make calls around the world.

All calls made via Arattai are end-to-end encrypted. This means the information shared in the call is neither accessible by the service nor by anyone in between.

There is an option to reset the OTP every 60 secs, however, the OTP is normally valid for 15 mins.

You can delete and close your Arattai account. To do so, navigate to Settings > Accounts > and click on Delete account. Deleting your account is an irreversible process, which cannot be reverted even if you do it accidentally.

The data is stored in India, and all conversations and titles are encrypted in storage.

A unique ID to identify the device and a self-assigned ID to identify the account. These are internal IDs, and we don't allow third party services to query data using this.

We collect events, APIs, crash info, non-fatal, sessions, and screens in usage data. All these information is collected based on user preference in Settings > Security & Privacy > Analytics> Share usage statistics and no user mapping is involved in this information.

Request to access contacts

• To sync your Android/ iOS contacts with Arattai, you'll have to allow Arattai access to your contacts. Also, to share any contact across chats instantly, this access is necessary. If this access is denied, Arattai will not sync all your contacts and show them inside the app.

Request to access the microphone

• Arattai will require access to your microphone to facilitate you to engage in audio/ video calls and send voice messages.

Request to access the camera

• To engage in video calls and capture pictures instantly and share them in chats, you'll have to allow Arattai access to your camera.

Request to access location

• If you want to share your live location in any chat, then this app permission should be allowed. If this access is denied, then you'll not be able to share your location with any of your friends or family members in Arattai.

Request to access device storage

• To send and save photos, videos and other files, you'll have to allow Arattai access to your device storage