We know you have a lot to learn and explore about Arattai. To make it easier for you, we've put this doc together. We hope it helps!
Feel like we're missing any critical details here? Let us know by tweeting at @arattaiapp 🤓
What is Arattai?
Arattai is a free, cross-platform messaging service by Zoho Corporation. It allows users to send text/voice messages, make audio/video calls, and share images, documents, and other media files. The app requires a cellular mobile number to register and use the service.
Can I trust Arattai with my data?
Arattai was built by the creators at Zoho. Our 10+ years of experience in building communication and collaboration apps for enterprises was leveraged to deliver this app. This is on top of Zoho Corporation's industry-leading commitment to user privacy.
Is the app accessible to everyone, or is it limited to a set of users?
How is Arattai different from WhatsApp?
Here are some major points that set Arattai apart from other apps on the market:
Is there a limit to the number of participants allowed in a group?
A max of 500 active members can be in one group.
What is the difference between an owner and an admin in a group?
How many admins can be in a group?
A group can have a max of 50 admins.
I'm not receiving notifications on my Android device. How do I fix this?
In the Arattai app
On the device
Some users have reported issues with real-time notifications on their Android smartphones. Some Android smartphone manufacturers optimize battery use for all apps by blocking background services to conserve power and extend battery life. Arattai cannot display a notification when its background service is stopped, as this is a device-specific setting.
To fix this, you need to change a few settings on your Android smartphone:
What's the max number of reactions in a message?
Up to 50 reactions can be on one message.
Can I send an SMS/MMS in Arattai?
No, you cannot send SMSes or MMSes in Arattai.
Does this app have end-to-end encryption?
All the data is encrypted at storage. As of now, we don't have end-to-end encryption, but that's something we're currently working hard on.
What is the use of the disappearing messages option?
Once enabled, new messages sent and received in the individual or group chat will disappear after 30 minutes. There won't be any trace of those messages on the server afterward.
How many people can be in one group video call at a time?
You can have up to 6 participants in a group video call.
Are international calls chargeable?
No, all calls are over the internet. An active internet connection is all that is needed to make calls around the world.
How secure are my calls on Arattai?
All calls made via Arattai are end-to-end encrypted. This means the information shared in the call is neither accessible by the service nor by anyone in between.
How long is the OTP valid?
There is an option to reset the OTP every 60 secs, however, the OTP is normally valid for 15 mins.
How can I close my account?
You can delete and close your Arattai account. To do so, navigate to Settings > Accounts > and click on Delete account. Deleting your account is an irreversible process, which cannot be reverted even if you do it accidentally.
Where and how is the data stored?
The data is stored in India, and all conversations and titles are encrypted in storage.
What is the information collected under identifiers?
A unique ID to identify the device and a self-assigned ID to identify the account. These are internal IDs, and we don't allow third party services to query data using this.
What all usage information collected?
We collect events, APIs, crash info, non-fatal, sessions, and screens in usage data. All these information is collected based on user preference in Settings > Security & Privacy > Analytics> Share usage statistics and no user mapping is involved in this information.
Why is Arattai requiring access to specific app permissions?
Request to access contacts
Request to access the microphone
Request to access the camera
Request to access location
Request to access device storage