Arattai Content & Conduct Policy

Who this policy applies to

This policy applies to:

• Every Arattai user.
• Admins and owners of groups and channels.

Age requirement: Arattai is currently for 18+ only. If we reasonably believe you are under 18, we may restrict or disable your account.

Where this policy applies

These rules apply to the user content and conduct on:

• Private surfaces: Direct messages, group chats, calls, meetings, user profiles and stories.
• Public or discoverable surfaces: Channels and any surface where people can find your content without being your contact.

We generally apply stricter rules to public or discoverable surfaces than to private chats.

How this policy relates to other Arattai legal documents

• Your use of Arattai Services is governed by the Arattai Terms of Service and this policy.
• Some features and Services may have Supplemental Terms. Those Supplemental Terms apply in addition to these rules.

End-to-end encryption and what Arattai can review

Your personal messages and calls are protected by end-to-end encryption. Because of end-to-end encryption, Arattai generally cannot access the content of your personal messages or calls.

What Arattai may use to enforce these rules

Arattai may take action for violations based on the limited information available to us, such as:

• Basic account information (for example: account identifiers, profile name, profile photo, and "About" information)
• Group/channel information (for example: group or channel name, description, profile photo, member lists, admin and owner details, and invite links)
• Message delivery details (for example: who sent the message, the recipient, and the timestamp)
• Call details (for example: who initiated the call, the recipient, call duration, and timestamp)
• Meeting details (for example: who organized the meeting, participants, meeting duration, and meeting link)
• Reports from users, including the specific content a reporting user chooses to share with us through the reporting flow
• Signals about abusive behavior, such as spam patterns, attempts to compromise accounts, use of unofficial clients, or other integrity threats

Core principles

We built Arattai for safe, respectful communication.

• Safety: Do not use Arattai Services to harm people.
• Legality: Do not use Arattai Services for illegal activity.
• Respect: Do not harass, threaten, or hate.
• Trust: Do not scam, impersonate, or deceive.
• Privacy: Do not expose other people’s private information.

Your responsibilities

You agree that you will:

• Use Arattai Services only in ways that follow this policy and the law.
• Keep your account secure and do not let others misuse it.
• Respect other users’ choices (for example, if someone blocks you, do not try to contact them using a different account).
• Use the in-app tools to block and report harmful activity.

Admins and owners also agree to:

• Take reasonable steps to stop repeated abuse in their groups/channels.
• Restrict remote users from misbehaving in a meeting.
• Remove or restrict users who repeatedly violate rules.

Content and activity that are strictly prohibited

The following content and activity are not allowed anywhere on Arattai Services(private or public). We may take immediate action for these violations.

Child sexual abuse and exploitation (zero tolerance)

• Any content that sexually exploits a minor.
• Any attempt to groom, solicit, or exploit minors.

Terrorism, violent extremism, and credible threats

• Promoting, praising, supporting, recruiting for, or coordinating terrorist or violent extremist activity.
• Credible threats of violence or calls to commit violence.

Trafficking and exploitation

• Human trafficking, sexual exploitation, forced labor, or services that facilitate these.

Fraud, scams, phishing, and impersonation

• Scams including investment, crypto scams, loan app extortion, job scams and matrimonial scams to steal money, accounts, credentials, or sensitive information.
• Phishing (including OTP theft, password/credential harvesting).
• Impersonating (including AI-enabled impersonation and voice cloning) another person, organization, or public authority in a way that misleads or harms others.

Illegal goods and services

• Buying, selling, promoting, or facilitating illegal goods or services.
• Organizing or coordinating violent crimes, violence against others, human trafficking, or trade in illicit drugs.
• Instructions or services intended to help others commit serious wrongdoing.

Malware and technical harm

• Malware, spyware, or links/files intended to compromise devices or accounts.

Non-consensual intimate imagery and sexual coercion

• Sharing or threatening to share private sexual images without consent.
• Sextortion (coercing someone using sexual content).

Hate and targeted harassment

• Hate speech that targets people based on protected characteristics.
• Targeted harassment, bullying, stalking, or intimidation.

"Protected characteristics" include attributes such as caste, tribe, ethnicity, religion, language, gender, sexual orientation, disability, and nationality.

Doxxing and privacy invasion

• Sharing someone’s private information without permission (for example: phone numbers, home addresses, government IDs, bank details, passwords, precise location, private medical details).

Repeated unwanted contact

• Persistently messaging or calling someone who does not want to hear from you.

Intellectual property infringement

• Do not share intellectual property you do not have a right to use.

Adult sexual content

Arattai is for users above 18 years. Even so:

• Do not post pornography or explicit sexual content on public/discoverable surfaces.
• Never share any adult sexual content (including synthetically generated sexual content) that is non-consensual, exploitative, or involving coercion on private chats.

Graphic violence

• Sharing graphic violence on private chats may lead to action if it is used to harass, threaten, glorify violence, or traumatize others.
• Graphic violence is not allowed on public/discoverable surfaces.

Self-harm and suicide

• Content that encourages, instructs, or glorifies self-harm is not allowed.
• Support-seeking or recovery discussions may be allowed, but we may restrict graphic details or instructions.

Misinformation and misleading content

We do not want Arattai to be used to cause real-world harm.

• We may remove or restrict content that is demonstrably false and likely to cause serious harm (for example, fraud scams, dangerous medical information, content inciting violence, manipulation of public opinion causing fear and confusion, interference with civic participation or processes, or pose a threat to public health or safety).
• In private chats, we generally rely on user reports and clear harm signals.

Regulated goods and services

Even where something is legal, we restrict promotion or facilitation of regulated areas (for example: gambling, certain financial schemes, controlled substances, or other regulated products), especially on public/discoverable surfaces.

Platform integrity rules (How you use Arattai)

You may not:

• Engage in adversarial behavior that undermines Arattai’s integrity systems.
• Abuse our reporting tools (for example, coordinated false reports to silence others).
• Compromise user accounts or attempt to gain unauthorized access.
• Scrape data from Arattai, or attempt to collect user information at scale.
• Use unofficial clients, modified apps, or unauthorized automation.
• Use bulk messaging, auto-messaging, auto-dialing, or automation to harm Arattai or our users.
• Create accounts in bulk, show suspicious patterns of account creation, sell accounts, or evade enforcement actions.

Reporting violations of this policy

Users can report either through the in-app feature or by writing to abuse@arattai.in:

• Accounts/contacts,
• Groups,
• Status updates (or similar),
• Channels, and
• Specific messages or pieces of content.

Reporting intellectual property violations

If you believe content infringes intellectual property (copyright or trademarks), you can report to us by sending us a notice to the contact information mentioned in this document by following the steps mentioned in this document. Follow this process for the quickest resolution.

Grievances and complaints (India)

For user grievances and complaints, you can refer to the "Grievance Redressal" section in the Arattai Terms of Service.

If you believe someone is in immediate danger, contact local emergency services.

Actions we may take

When we become aware of illegal content or violations of our Terms or this Policy, we may take action depending on the nature, severity and recurrence of the violation. Actions may include:

• Warning you about a violation.
• Temporarily suspending your account.
• Restricting your access to certain features.
• Permanently disabling your account.
• Preventing further activity in groups and/or channels (for example: limiting posting, limiting invites, or restricting group features).
• Removing violating account, group, or channel profile information from our servers.
• Revoking or blocking use of a group or channel invite link.
• Removing content from public/discoverable surfaces (and/or limiting its visibility).
• Reporting child sexual abuse material to competent authorities and, where appropriate, relevant child-protection organizations.

We may preserve records and associated information for legally required periods.

We may take additional actions as reflected in the Arattai Terms of Service and any applicable Supplemental Terms.

Appeals

If we disable your account or take major action, you may be able to appeal through the in-app process or support channel.

Some violations may not be eligible for appeal, especially those involving severe harm or exploitation.

Changes to this policy

We may update this Policy from time to time. The updated version will be posted with a new effective date.

Contact

For questions or reports, use the in-app reporting tools or contact support at support@arattai.in.